Shipping policy
1. Shipping Zones & Delivery Time
· North America (US/Canada)
· Standard Shipping: 3-5 business days (after order confirmation)
· Express Shipping: 1-2 business days (additional $15)
· International (Europe/Asia/Australia, etc.)
· Standard International: 7-14 business days (subject to customs clearance)
· Customs Duty: Import taxes may apply in certain countries and are the recipient’s responsibility.
2. Shipping Fees
· Free Shipping: On orders over $99 (North America only)
· Orders Below $99:
· North America: 8.99(Standard)/24.99 (Express)
· International: From $19.99 (calculated at checkout)
3. Order Tracking & Notifications
· Shipping Confirmation: Email with tracking number sent within 24 hours of dispatch.
· Real-Time Updates: Tracking via partners (DHL/USPS/FedEx).
4. Delivery Issues & Claims
· Damaged/Incorrect Items:
· Contact us within 48 hours at support@goodbeets.com with photos.
· Free replacement or refund issued without returning the original item.
· Lost Packages:
· Full refund/reshipment available if undelivered 10 business days past the estimated date.
5. Sustainability Commitment
· Eco-Friendly Packaging: 100% recyclable cardboard boxes with biodegradable starch filler.
· Carbon Offset: $1 donated per international order to ocean conservation NGOs.
6. Special Circumstances
· Holiday Delays: Shipping may be postponed during public holidays per carrier notices.
· Force Majeure: No liability for delays caused by natural disasters, strikes, etc.